Privacy Policy | Northeast Subsidence

This policy tells you about the personal information we collect, why we collect it, and what we do with it. It applies to all users of this website.

What Personal Information Do We Collect?

Enquiry information: When you get in touch through our site, we ask for your name, telephone number, email address, and details about your property and subsidence issue.

Technical information: Our systems automatically record your IP address, browser and device information, pages visited on our site, and the date and time of your visit.

Why Do We Need It?

We need your personal information so we can connect you with qualified subsidence professionals operating in the North East. We also use it to:

Run and maintain the website
Respond to your messages and follow up on enquiries
Monitor site performance and improve user experience
Comply with our legal obligations

Who Do We Share It With?

We share your enquiry information with vetted subsidence providers who we believe can help with your particular situation. We may also share data with our website hosting and IT service providers, and with regulatory or legal authorities if required. We never sell personal data.

What Is Our Legal Basis?

Under the UK GDPR, we process your data under the legitimate interests basis — specifically, providing our referral service. If we wish to send you marketing material, we will ask for your consent first.

Cookies

We use cookies to keep the website running smoothly and to understand how visitors use it. Essential cookies cannot be disabled. Analytics cookies can be controlled through your browser settings.

How Long Do We Keep It?

We retain personal data for no more than 24 months from your last contact with us, unless we have a legal requirement to keep it longer.

Your Legal Rights

You have the right to:

Access your personal data
Correct any inaccuracies
Have your data erased
Restrict or object to processing
Receive your data in a portable format

How We Protect Your Data

We use suitable technical and organisational security measures to safeguard your information.

Age Restrictions

This website is for adults aged 18 and over. We do not knowingly process data belonging to minors.

Changes to This Policy

We reserve the right to amend this policy. Any changes will be reflected on this page.

Privacy and Data Handling Policy